Items purchased from our online store can be sent back for exchange at our office address Also, you can contact our customer service if you wish to send the items through courier.
Scrubs Kit allows its customers to exchange the purchased items subject to conditions. The exchange of items will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS, or WhatsApp) within 7 working days of receipt of the purchased item;
• The customer, in their request for exchange, has stated the reason(s) why they wish to exchange the item;
• The item is in its original packing, and the price tag is intact;
• It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.

Scrubs Kit has the right, at its sole discretion, to accept or deny the exchange request.
Upon the acceptance of the exchange request, the customer will be notified by our customer service.

Scrubs Kit strictly follows a ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel, or payment has been processed.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size, or wrong item. The complaint has to be raised within 2 working days (via call, message, or email) after receiving the parcel. The customer service team, after reviewing the request, will issue a coupon of the same value valid for the online store ONLY, which can be used to buy item(s) in the future.
Please allow one week for the processing of damage and claims.